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Frequently Asked Questions

  • Early Arrival and Check-In

    Early Arrival/Check-In may be accommodated, subject to availability, for a fee. If available, a fee of $25 may be charged for an early check in.

  • Late Check Out Policy

    Our late check out policy is $20/hour for each additional hour after 11am. Arrangements must be made with the front desk prior to your departure time and is subject to availability.

  • Credit Card Policy

    A valid state issued identification card and a valid credit card must be presented upon arrival. Names on ID and credit card must match the name on the reservations. A $75 additional hold will be placed on your credit card for any potential incidental charges (restaurant, room service, grab-n-go, parking, etc.) Any unused portion of the $75 hold will be refunded automatically to your card, generally within 5-business days, depending on how quickly your bank releases authorizations. As a result, Hotel Indigo Baltimore is a CASH FREE hotel. We only accept credit card transactions only.

  • Parking

    Parking is available in the municipal garage located at 15 West Franklin Street, directly across the street from the Hotel Indigo Baltimore. The garage charges $9 for up to three hours, $11 for up to 12 hours, and $13 for overnight parking Sunday – Thursday and $5 on Friday and Saturday. You can either pay the garage directly, or you can bring your chip to the front desk for validation and that charge will be placed on your hotel room bill. The garage can accommodate vehicles up to 6’5” and operates Sunday – Thursday 6 am – 10 pm, Friday 6 am – 12 midnight and Saturday from 8 am – 12 midnight. If you plan on arriving after these posted hours, simply contact the front desk and we will grant access to the garage.

  • Check-In & Check-Out

    Check-in time is any time after 4:00 pm
    Check-out time is any time before 11:00 am

    You must be at least 21 years of age and have a photo ID that matches the name on the reservation and the name on the credit card to check into the hotel. A valid credit card is required for payment.

  • Transportation to/from BWI Airport

    Hotel Indigo Baltimore does not provide transportation.

    BWI Taxi – this will cost about $45 each way. It is the most reliable and quickest. Taxi stand at the airport in the ground transportation area always has cabs available. Direct from the Airport to the Hotel.

    Super Shuttle has a couple of options as well. You can do a less expensive Shared Ride Van or a Non-Stop Van, SUV or Sedan. Prices vary and reservations can be made on this link.

    The least expensive ($1.65), but the most time-consuming way is Light Rail, above-ground train. You can get the train from the airport and take it to the Center Street stop and walk from the stop to the hotel. This is about a 50-minute trip.

    Hotel Indigo Baltimore is located about one mile north of the Inner Harbor. There is a complimentary shuttle, run by the city, that can take you to/from the Inner Harbor for free, as well as to Johns Hopkins University.

  • Cancellation Policy

    Our standard cancellation policy for a non-prepaid reservation is by 4 pm 2-days (48 hours) prior to arrival, local hotel time. If you’ve purchased an advance purchase reservation this reservation is non-refundable if canceled. Other cancellation policies may apply depending on the terms and conditions associated with that rate plan.

  • Wheelchair Accessible

    Hotel Indigo Baltimore has an accessible ramp located on the west side of the building. This entrance is accessible 24-hours per day. We also offer a 24-hour door service for anyone seeking assistance.

  • Smoking Policy

    Hotel Indigo Baltimore is a Smoke-Free Hotel. Smoking is prohibited within 25’ of any entrance, per Maryland State Law. A $250 room recovery/cleaning fee will be charged to any guest that violates the no-smoking policy.

  • Food & Beverage Policy

    Hotel Indigo Baltimore provides catering through our restaurant, Poets Modern Cocktails & Eats. All alcoholic beverages must be purchased and consumed on-property. You may not purchase alcohol and bring it onto hotel property per Maryland State Law. Alcohol will only be sold from 6:30 am – 1:45 am at the latest. State law prohibits the sale and consumption of alcohol between 2:00 am – 6:00 am. You must be 21 or older to consume alcoholic beverages.

  • Restaurant – Poets Modern Cocktails & Eats

    Poets Modern Cocktails & Eats provides breakfast, lunch, and dinner.
    Breakfast is available from 6:30 am – 11:00 am
    Dinner is available from:
    5:00 pm – 10:00 pm Sunday – Wednesday
    5:00 pm – 11:00 pm Thursday – Saturday
    Menus are available at Poets Modern Cocktails & Eats

  • Pet Policy

    Hotel Indigo Baltimore welcomes our furriest family members. There is a $25 per night, cleaning fee charged to your account. Guests must sign a pet policy upon check-in. Guests must be available via cell phone in the event their company causes any disruptions while in the hotel. The Howard Street Park Dog Park is just a couple of blocks from the hotel, which allows off-leash playtime with other local dogs.

  • Wi-Fi & Business Center

    Wireless internet is complimentary. One must log onto the IHGConnect network and follow the instructions for logging onto Wi-Fi. A business center is provided 24-hours per day. The unstaffed center includes two MAC computers with standard office supplies. Printing option from wireless devices connected to the IHGConnect Network or from either MAC computer.

  • Guest Room Features

    Hardwood flooring and large area rug
    Aveda bath products
    Keurig coffee/tea makers with regular coffee, decaf coffee, and tea available
    Iron and ironing board
    Microwaves available for a fee
    All rooms have stand-up showers only (no bathtubs)
    Hotel Indigo Baltimore does not have roll-a-way beds or cots
    Rooms feature either 1 king bed (sleeps 2) or 2 queen beds (sleeps 4)

  • Hotel Honey Bees

    Hotel Indigo Baltimore is registered with the Maryland Department of Agricultural as we house three Honey Bee Colonies. The bees are located on the inter 3rd-floor roof and are available for guest view from interior 4th-floor rooms. The honey is collected and sold seasonally in our Grab-n-Go marketplace, where other local items are sold.

  • Health & Fitness and Swimming Pool

    Hotel Indigo Baltimore does NOT have a pool. We do offer a 24-hour Fitness Center. Cardio and weights are available for use. If you have a physical routine that you’d like to maintain, please visit the Downtown Athletic Club or Brick Bodies Downtown for swimming and enhanced fitness options. Advise you are a guest at Hotel Indigo Baltimore for a possible discount.